Intercultural Communication
Description
The objective of this course is to provide participants with a good understanding of the cultural differences that impact our everyday lives in the workplace and how to manage those differences to avoid conflict. The course covers oral and non-verbal communication between various cultures. The specific cultures covered in the course vary in accordance with the situation of the participants.
Course Content
- What is culture? How does it influence the workplace?
- Different types of culture
- Basic components of cultural differences (Schein): Assumptions, External Adaptation, Internal Integration
- Understanding cultural differences
- Criteria for cultural differences (Hofstede)
- Impact of cultural differences on corporate culture
- Management and culture
- Conflict and culture
- Language and culture : Implicit vs. explicit languages
- Time management: Monochronic vs. polychronic cultures
- Hierarchy and controls
Duration
1 day for up to 12 participants
Target Audience
Anyone working in a multicultural environment, who wishes to understand and manage the challenges of intercultural communication.