Performance Management
Description
The course looks at performance management as an ongoing process based on an annual cycle of setting objectives at the start of the year, providing feedback and updating objectives during the year and conducting year-end appraisals. It includes numerous practical exercises and tools.
Course Content
- Defining and building SMART objectives
- Holding effective reviews with staff
- Dealing with issues as they arise
- Methods for giving effective feedback
- Listening and responding effectively
- Managing the year-end appraisal process
- Critical communication elements for effective year-end appraisals
- Identifying areas for performance development
- Addressing long-term development for staff and career paths
- Following-up after an appraisal
Duration
1 day for up to 12 participants
Target Audience
Anyone managing the performance of others.